1. How long does it take to receive my order?
We aim to deliver orders within 28 days from the date of purchase. However, delivery times may vary depending on factors such as product availability and shipping location.
2. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. All payments are processed securely to ensure the safety of your financial information.
4. Do you offer international shipping?
Currently, we only offer shipping within the United States. We do not offer international shipping at this time.
5. Can I cancel or modify my order after it has been placed?
Once an order is placed, it enters the production and fulfillment process. Therefore, we are unable to accommodate cancellations or modifications to orders once they have been confirmed.
6. What should I do if I receive a defective product?
If you receive a defective or malfunctioning product, please contact our customer support team at info@finsdecor.com within 7 days of receiving your order. We will work with you to resolve the issue promptly.
7. Are your products customizable?
Yes, many of our products are customizable. Please refer to the product description for customization options and instructions. Feel free to contact us if you have specific customization requests.
8. What is your return policy?
We accept returns only in cases where the product is defective or not as advertised. Please review our Refund and Returns Policy for more information.
9. How can I contact your customer support team?
You can reach our customer support team by emailing us at info@finsdecor.com. We strive to respond to all inquiries within 24-48 hours during business days.
10. Do you offer wholesale or bulk pricing for businesses?
Yes, we offer wholesale pricing for businesses interested in purchasing our products in bulk. Please contact us directly to inquire about wholesale opportunities and pricing.